All major systems supported
Windows, macOS, and Linux support across home and business setups.
Hardware and Software Support for Homes and Businesses
Support for PCs, laptops, printers, Windows, macOS, Linux, and business software with fast troubleshooting, setup, upgrades, and practical ongoing support.
20+ years experience
Practical hardware and software troubleshooting with clear communication.
1-2 hour response target
Fast triage for urgent support requests during business hours.
Why Hardware and Software Support Matters
Slow computers, broken printers, failed updates, and software errors waste time and frustrate staff and clients. Small issues quickly become major disruptions when systems are critical to daily operations.
Boland WebWorks focuses on practical, lasting fixes. We diagnose accurately, repair and optimise where possible, and help you plan smarter upgrades when replacement is the better option.
What We Support
Support is available for everyday home-user issues through to mixed business environments with multiple systems and software stacks.
PC and Laptop Troubleshooting
Diagnosis and repair support for startup, performance, hardware, and software issues.
Windows, macOS, and Linux Support
Practical setup and troubleshooting across all major desktop operating systems.
Printer and Scanner Support
Setup, connectivity troubleshooting, and reliable operation support for office and home devices.
New Device Setup
Configure new desktops or laptops with user profiles, email, updates, and essential software.
Software Installation and Configuration
Install and configure productivity tools, line-of-business software, and operational apps.
Microsoft 365 Support
Assistance with Outlook, Teams, OneDrive, and related setup or troubleshooting.
Google Workspace Support
Setup assistance and issue resolution for businesses using Google productivity tools.
Data Transfer and Migration
Move files and user data safely from old devices to new devices.
Performance Optimisation
Improve speed and reliability for daily work and lower interruption risk.
Hardware Upgrades
Support for memory, storage, and related upgrade paths where practical and cost-effective.
Business Software Troubleshooting
Help with POS software and other business-critical operational systems.
Device Advice Before You Buy
Practical hardware guidance aligned to budget, usage needs, and expected lifespan.
Everyday Problems We Fix
Common issues we solve quickly for home users and businesses:
- Laptop is slow and takes too long to start
- Outlook or email problems
- Printer shows offline and will not print
- New PC or laptop needs setup for work
- Wi-Fi works on some devices but not others
- Software will not install or keeps crashing
- Files must be moved from an old device to a new one
- Updates failed and something stopped working
- Office devices need a full clean-up and optimisation
Who This Is For
Home users
Everyday support for laptops, printers, software, and connected home devices.
Small businesses
Reliable support for the systems your team relies on every day to operate effectively.
Offices and admin teams
Support for setup, software issues, email disruptions, and overall system reliability.
Retail and POS environments
Troubleshooting support for POS software, printers, and related operational devices.
Mixed-device environments
Support across Windows, Mac, and Linux systems in the same business environment.
How Support Works
1. Submit your enquiry
Share your issue and business impact so we can prioritise correctly from the start.
2. Quick response and triage
We assess urgency and determine the best immediate support path.
3. Remote or on-site support
Depending on the issue, we resolve remotely or assist at your location.
4. Fix, test, and confirm
We verify the issue is resolved properly before handover.
5. Keep you informed
Clear updates are provided while work is in progress and on completion.
6. Ongoing support option
For recurring support needs, we quote according to your environment and priorities.
Pricing and Ongoing Support
Transparent support pricing for home users and businesses, with clear call-out and after-hours rules.
- R350 per hour once support work starts
- Call-out fee applies outside Wellington (location-based)
- After-hours support is billed at 1.5x
- Sunday support is billed at 2x
- Ongoing support is available on a personalised quote
Recurring support is quoted around your real environment, including urgency, number of users/devices, and the support level you need.
Security, Privacy, and Best Practice
We only access devices and accounts with your permission and keep client information confidential.
- Permission-based remote access only.
- Confidential handling of client data and account details.
- Practical guidance on safer updates, account settings, and device hardening.
- Backup setup and checks available on request.
Frequently Asked Questions
Yes. Support is available for individual home users as well as business environments.
Need hardware or software support you can rely on?
From everyday computer issues to business software troubleshooting, we provide fast, practical support with clear communication and fair pricing. On-site support in the Boland and Western Cape, with remote support available across South Africa.